A hearing benefit should serve as a gateway to better hearing for your health plan members. Unfortunately, not all hearing benefits deliver the same member experience. For example, do your members experience excessively long hold times when they call to use their hearing benefit? Is there a lack of dedicated resources to support members throughout their hearing care journey?
Studies have shown that people with a lot of trouble communicating with their providers experience 140%¹ higher odds of hospitalization. It’s critical that health plans facilitate exceptional member experience so they can access their hearing benefit without trouble.
If your hearing benefit isn’t meeting the expectations of your health plan or your members, consider switching to a proven hearing health care partner and a better hearing benefit.